Let Us Know What You Need

It's national "Get To Know Your Customers Day" (yep, that's a real thing..), and we want to hear from you!

We hear from a lot of our customers on a regular basis as you dig into different parts of the Trail Blazer program.  Please make sure to reach out if there's something you need a hand with (or if there's something you wish we had in our desktop app or mobile apps)!

Support Phone: 1-866-909-8700 (9-5 M-F)

Support Email: support@trailblz.com

Maintenance – RDP and Email

 

We have scheduled server maintenance that will affect the following services: 

  • -   Email Services (mass emailing) – service will be down Friday September 13th from 1:30 PM to 5:30 PM
  • -   RDP (primarily Mac Users) – service will be down Saturday September 14th from 6:00 PM to 11:59 PM
  • -   New installations of Trail Blazer software will not be available Saturday September 14th from 6:00 PM to 11:59 PM 

 

All times listed are Central Time. 

Please do not schedule any emails to send during this time period. If you plan to send a campaign earlier that day feel free to contact us if you have any questions or concerns. 

 

Android Beta Testers Wanted

We recently put out a new version of our Android app (click here to download) and would like you to become a beta tester!

Simply click the link on the Google Play Store to put in a request for the beta version (screenshots below).

Step 1

 

Step 2

 

If you want to test the beta on an iDevice, please contact us with the email associated with that device (support@trailblz.com).

As always, let us know if you discovery any issues, or if have a development request.

Dashboard - Quick Stats at your Fingertips

A few years back, by popular demand, we released our Dashboard tools.  This allows you to quickly find important statistics in your database.  There are currently around 20 different predefine "metrics" to chose from, and you can also build and save your own.

You can learn more with the help resources below or by contacting our Support team.

Article: How to Use the New Dashboard Features

Video: Donor Retention Dashboard

The example below provides a snapshot of how much money has been raised year-by-year.

Planned Outage Saturday 6/8/2019

 

We are planning a software upgrade for Saturday evening 6/8/219 from 4 PM until midnight CDT.  If you use Remote Desktop to access your database, you will experience intermittent outages if you attempt access during that time.  Regular desktop users will be unaffected.

FEC Version 8.3 released

The FEC just yesterday announced a new version.  We learned of it the same time you did.  By email. Yesterday.

Fortunately the update contained very minor changes so we were able to implement the changes quickly.

Today's version of Trail Blazer includes the new FEC version 8.3 specifications.

 

Organization Primary Contact Feature Now Added

In the last release of Trail Blazer we added an easier mechanism for you to establish primary contacts for your organizations.  It uses the relationship feature.  We added new letter writing merge fields to accommodate this upgrade.

The video below shows how to utilize this new feature:

Hide Attributes and New Short Form When Adding Contact Records

Today's release added a couple of items you are going to love. 

Have a lot of attributes?  Wanna hide the unchecked ones?  Have attributes other team members use, but you don't?  Now you can hide them.  See how.


Looking for a quicker way to add a new contact record without going through ALL the tabs?  We've introduced a new short form data entry window to help with that.  Take a look...