Using Vanco to process credit cards?

If have you have been getting a $23 monthly charge, it's because you have not completed the PCI compliance form.

 

You can call Vanco at 1-800-675-7430.  Vanco will instruct you on how to complete the PCI compliance form to avoid the fee.

New from Vanco

If you process your online donations through Vanco, this may be of interest to you:

 

 


Empower givers with Give by Kiosk

Options for electronic giving can make it easier for your members and guests to give at services and special events during the holidays.

With Vanco's Give by Kiosk, one-time giving with a credit or debit card is simpler and faster than writing a check, and easier for your staff to process and record.

Call 800-675-7430 or click below to learn about our holiday offer.

Vanco's complete suite of electronic giving options

 

 

 

We broke something

If you have recently imported data into your database that included email addresses, you were presented a dialog upon completion asking if you would like to send us an email to enable those addresses.  Recently we had to change the password on the account that sends those emails we broke the darn thing.  It provides no indication of success or failure, so you thought you were sending them and we were wondering why weren't getting any of those requests. 

It has been corrected, but it won't be available to use until our next release (TBD).  

 

In the meantime, if you import any email addresses that you need enabling for mass email, please send an email to support@trailblz.com.

 

Fixes and Tweaks

Fixes

Fixed an issue with FEC reporting regarding certain expenditure refunds being incorrectly reported from prior periods.

Corrected an issue with NC customers not being able to add a reference to the appropriate candidate on specific types of expenditures.

 

Tweaks

Labels can now be printed directly from the Contribution Notification list.

When the contribution window is invoked from the $Payment button on the order window, the full set of contribution tab pages is now displayed.  It had been just showing the General tab page.

Fixed some niggling items

With every release we correct niggling issues with the application.  Most of the time these issues affect a very small number of our customers so they are not fully publicized to all.  Today we have several things that may have effected many of you.  In no particular order:

  • Changed reminders list that if reminder ID clicked, the reminders data entry window opens.
  • Reactivated the code to send an email to Support when emails are imported and a request for enabling is sent. 
  • A "multi-unit building address' flag was added to the address record.  If this flag is set, the address will be considered invalid for householding purposes.  When the mass householding operation is performed, voters/donors that use this address as their home address will be assigned their own household record.
  • NEW Voter History importing now works for CSV files. Customers can now do their own voter history imports.
  • An error occurred if an attempt was made to delete a search favorite that was referenced by an email campaign.  Fixed
  • Multi-select set on for all datagridunits that have an include column and that are not part of a gridpanel.  In English this means you can now select (highlight) multiple records in a list.  Many of our lists had this disabled.  For some it worked, other it did not.
  • If you begin typing a log note, and then switch to another window, and then return to complete the log note, the log note content is gone. Fixed.
  • Contact relationship list was showing a New button, but the New function was not supported.  Fixed by disabling the New button.
  • The list column Summarize function now creates the pivot display without waiting for the user to press the OK button.
  • NEW Added 'Count (thru pivot display)' function to column menu.  It functions similarly to the Summarize function, but displays just the count-of-occurrences value.
  • On pivot display, the row label columns now have the same width as the associated column on the list.  These columns had been all set with a width of 80.
  • On pivot display, the row label columns now inherit the word wrap setting of the list.
  • Format button dropped on pivot display.  It served no purpose, and created a number of potential error conditions.
  • If you reside in Louisiana and use Trail Blazer and Leaders to report to the LA Board of Ethics, this release changes the validation and printing process.  TB will produces the file for upload, but it now requires validation and printing be done via the Leaders web site.

 

Are you keeping track of who has completed their pledge commitment?

Recently a customer asked me how to determine who has made their final pledge payment within the last 37 days (the choice of 37 was an arbitrary one) AND has no other open pledges?  My first thought was, "Wow!  What a great question!  This fundraiser understands the importance of renewing a donor relationship that is freshly expired."  My next thought, was "Hmmm.....  How do I find them?"

After a few false starts I believe I have the answer.  It has not withstood the test of time, but I'm feeling good about it.

The query text below looks complicated to me too.  The ONLY part you need to focus on is the number 37.  You can change that to any number of days you wish.  If you want to see who made a final pledge payment within the last 60 days, then change the 37 to 60.

You would copy the following text into the SQL tab of your Donor/Voter/Contact/Member list.

 

 ((EXISTS (SELECT CL044006 FROM TB044002 LEFT OUTER JOIN TB044001 ON CL043998=CL044007 

WHERE ((TB044002.CL044008=TB008485.CL005500) AND

((( ISNULL (( SELECT  SUM ( CL044056 ) FROM  TB044002  WHERE ( CL044008 = TB008485.CL005500 )) ,0 )) 

- ( ISNULL (( SELECT  SUM ( CL045932 ) FROM  TB045928  WHERE ( CL045938 = TB008485.CL005500 )) ,0 )) 

- ( ISNULL (( ISNULL (( SELECT  SUM ( CL048923 ) FROM  TB044002  WHERE ( CL044008 = TB008485.CL005500 )) ,0 )) ,0.0 )))= 0 ))   

and TB044002.cl044170 > getdate () -37

))

 
 

  It looks like this when pasted (click the image for a larger view in your full screen browser):

 

Your results will vary.  Save the query as a Favorite and you will not need to repeat these steps.

 

 

We've been make some subtle and not so subtle changes to the application

When you click on a column heading in a list a menu appears with the following options:

The Sorting options are obvious, I hope.

Summary (thru pivot operation)... can be pretty useful.  Need to know contributions by City?  If you are in the Contribution list, click the City column heading and choose this option.  A dialog comes up that you can further modify or just click OK.

Hide lets you hide the current selected column.  
Undo Last Hide - need I say more? 

Rename - Don't like the columns current name?  Change it here.

NOTE: Hide, Undo Last Hide and Rename are all temporary settings.  To make them permanent, use the Format button to save the format.

Configure - let's you choose which button activates the sort menu.  If you prefer our legacy process of the first click of a column heading sorting in ascending order and second click sorting in descending order this menu item allows you configure that setting.

Exciting New Tools to Measure Your Progress

Try Our New Metric Displays!

Trail Blazer has created an exciting new tool called "Metric Displays".  It's a way for you to measure your progress over time.  For example, let's say you wanted to measure your total donations this month compared to last month, or this year versus last year.

The new tool is located in the Application Menu...

 

Once you click on "Metric Displays", you'll see:

To get started, choose "New" and select the columns and the time period groups.  Then you can save it for future use. 

In the coming weeks, the staff at Trail Blazer will be creating some metric displays in our Predefined Folder.  For now, we have just one predefined item.  More to come...

 

 

 

If you select Contributions, you'll see the following display format:

 

View Your Data Two Ways  -- Grid or Chart

One great feature is that you can view your data in grid form or in chart form.  Plus, you can display them together, side-by-side or in an over-under fashion. 

 

Create Separate Windows for Your Data

Metric displays can be created as separate windows as we've shown here.  Best of all, you can paste them on your dashboard.

 

Let Us Know What You'd Like to See Displayed

We currently have several metrics defined, and we expect this number to grow fast over the next several weeks.  If you'd like to measure something and you don't see what you're looking for, let us know.  We'd be glad to help you lay it out. 

If your metric can benefit our other clients, we'll add it as an option.  Even if your metric has value only to your organization, that's fine too. 

In addition, we've provided the ability for our staff to define a metric on the fly without having to publish a new release. Please let us know what you want to see and we'll work to make it happen.  

 

 

 

Set Attendance setting en masse

A new feature allows you to set the event attendance field en masse rather than having to open each record individually.   Just click on the 'Set attendance' menu item on the Summary page of the event form.

  

Role filter added to event summary page

We've had the ability to quickly filter the event Summary list using the Response, Financial, and Attendance buttons.  In response to a client request (thank you very much!), we've added the Role button, allowing filtering based upon the participant role.

 

Too many log notes!

We LOVE log notes.  On average we store about 27 log notes for every current record in our database.  However, a bunch of those log notes are System type.  Combine comment, Sign-Up Comment, etc.

You can suppress them now with this toggle button:

 

 

You can control which log types are suppressed from the System Manager->Lists->Log Types menu.

 

 Open any log type you wish to suppress and check the box:

 

New Merge Fields Added (Tax Deductible Contribution Table and Pledge Details Table)

(A customer called this morning and chastised me for not updating the Start Page and was tired of looking at the last article for the past 6 weeks.  Thanks for the kick, Rut!)

 

With the most recent release you can now include a table of the tax deductible contributions made by each donor in your year-end tax letters:

 

The name of this new merge field is:  «Tax Deductible Contribution Table Within Date Range».  It's found here in the drop-down list:

 

 

 

 

If you accept pledges where the payments are scheduled over a period of time, you may now include a table of their pledge status:

 

 

The new field is available when writing letters from the Pledges list.  The new field is named: «Pledge Detail Table»  

It's found in the drop down list:

  

 

Are you a nonprofit on a calendar year cycle? It's time to change your default cycle.

The default cycle impacts your contributions.  It's helpful for them to be assigned to the correct cycle.

This article will show you how to adjust your default cycle and to create a new calendar year if one is needed:  http://www.trailblz.com/kb/?action=view&kb=191&cat=1

 

Have you got a bunch of contributions assigned to the wrong cycle? This article (http://www.trailblz.com/kb/?action=view&kb=212&cat=1) will walk you through changing them all at once.  The article has all political references, but the process is the same.  You will use the links circled in the picture above.

 

Donor Retention Dashboard Widget Has Arrived

You can see your last 10 years of donor retention in a single graph.  Click the image below to see a Youtube video of how to get your own donor retention dashboard.  An explanation of the calculation can be found here: http://goo.gl/yqAQ4B

The chart can be configured for ANY rolling 10 year history (assuming you have 10 years of donor history).  You also have the option to exclude inkind-only donors from the calculation.