I occasionally get a call from a customer where they tell me they are painstakingly opening each record to make a specific change.

In almost every case there are two possibilities for making this easier.  One, we may already have a tool in TB to help.  Two, we here on the support team have a few tools that are not in the application that we are able to execute.

Example.  Yesterday a customer called and wanted all the county names updated on his address records.  There were some inconsistencies.  This change can be done by you:  There are several columns in the database upon which you can change en masse.

Also, yesterday a customer had imported a large set of contributions with a date of 1/1/1900.  Obviously incorrect.  They were supposed to be 4/5/2014.  We do not have a utility to bulk update the dates on contributions.  I mentioned to her that I could fix that in just a minute or so.  Upon her approval I did.  

The lesson here is if you find yourself spending a lot of time making the same update to a large set of records, let us know.  We likely have a really fast, 

, less labor intensive, way of completing the task.