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Article ID: KB310
Keyword Name: Remote Desktop Access, Transfer Files, Import/Export, Configure RDP, Print, Disk Drives
Created: December 29, 2015
Viewed: 20128

How to Configure your RDP (Remote Desktop) Settings on a PC to Allow Access to your Clipboard, and Disk Drives

Click Here to view this article as a PDF.

Author: Joel Kristenson

Last Updated: 2015-12-29


This article walks through the steps to transfer files between your local PC, and the Trail Blazer remote desktop ‘app server’:

For Mac users this is a common thing that gets configured during the initial setup, but for PC users it mainly comes into play if you need to run a large mass import of data from a spreadsheet, and don’t want to use your local resources i.e. internet bandwidth, and processor. This process helps with speed and stability of running large mass imports because you won’t need to rely on a steady internet connection, once the file is prepped and placed on the remote server, you could start the important and not worry about the internet going out in your local environment.


#1 Setup and Log into your Trail Blazer Remote Desktop (on PC)

#2 Map your Disk Drives on RDP to Allow for Importing of Files (Spreadsheets, Images, Attachments, Etc.)

#3 Enable your Clipboard to Copy-and-Paste ‘Text’ into the Remote Desktop Connection

#4 Related Resources

#1 – Setup and Log into your Trail Blazer Remote Desktop (on PC)

IMPORTANT: If this is your first time logging into your remote desktop you’ll need to request the credentials from our Support Team by either calling (1-866-909-8700) or email ( – these credentials will be shared by all users logging in this way, once logged in you’ll use your own unique credentials to log into the database itself.  If you don’t have your own user account setup yet you’ll need one of your database admins to create an account for you, and provide you the credentials/DB Name.

Launch the Microsoft Remote Desktop application by clicking on the Start Button > All Programs > Accessories > Remote Desktop Connection

If you’re on Windows 8 or above you can launch the app by searching for the keyword ‘Remote Desktop’ in the Windows search box (image below).

Under the General tab enter the Computer (server) Name, Username (same as your Database Name), and click [Connect].

- The Computer/Server Name will always be

- The UN is the same as your Database Name (contact us or one of you Database Admins if you don’t know it)

- The PW will be shared by everyone at your organization connecting this way (contact us if you don’t have it)

My example configuration is below:

Enter your Password, check the box the ‘Remember my credentials’, and click [OK].

Once logged in you can launch the Trail Blazer application and log in with your unique UN & PW.

When you’re finished working in the remote desktop or the day you should close down your database, and completely log off of the remote connection.

The next section will walk through the steps to map your local PC disk drives on the RDP configuration so that you can import/export spreadsheets & images.

#2 – Map your Disk Drives on RDP for Easy Importing/Exporting of Spreadsheets & for Uploading Images to your Database

IMPORTANT NOTE: This section was document using Windows 7 – your screen may look slightly different if you’re on an older version of Windows such as XP.

Launch the Remote Desktop Connection program, expand Options (if it isn’t already), and navigate to the Local Resources tab.

Click on the [More…] button.

Expand the different branches to display the options within.  On my version of Windows 7 it provided 4 main categories:

- Smart cards

- Ports

- Drives

- Other supported Plug and Play (PnP) devices

My example configuration options are below – I only provided access to my ‘C Drive’.

Click [OK] once you’re drives, etc. are mapped.

Click [Connect] to log into the remote server.

After you have configured your settings to allow access to things like your disk drives, you’ll likely get a warning message asking if you want to proceed, click [Connect] to finish the log in process.  As shown in the image below, for my sample configuration, you can *optionally check a box allowing your computer to remember your settings for next time.

Once you’re logged into the remote server, log into your Trail Blazer database.

Once you’re in your database, you can run a query, click [Export], and your newly mapped disk drives will be available.  In my example I queried for ‘all contributions’ in my nonprofit database, and was able to export to the ‘Temp’ folder on my local machine.

As mentioned in section #1, when you are finished working for the day make sure you completely close down your database, and log off of the remote desktop connection.

The next section shows how to quickly configure the RDP program to allow for copying-and-pasting of text using the Clipboard.

#3 – Copy-and-Paste a .csv File to the Remote Desktop for Importing

IMPORTANT: As of the time this article was put together, Trail Blazer’s Remote Desktop App Server is locked down to prevent copying-and-pasting of files (such as spreadsheets) from your local machine to the remote connection.  It can still be useful to enable your Clipboard for copying-and-pasting text while performing tasks like data entry, and when creating email/letter templates.

Launch the Remote Desktop Connection program, and click on the Show Options drop-down (if it isn’t already expanded).

Navigate to Local Resources, and check the box near the bottom-right for ‘Clipboard’.  You can also check the box for ‘Printers’ if you would like to be able to print from the remote desktop to your local printers.

Click [Connect] to log into the remote app server.

You’ll likely be warned again with a security prompt, click [Connect] again to finish the log in process.

Once you’re logged into the Remote Desktop Server, return to your local machine, and copy the text you need into your Clipboard (such as an html code for an email template, or text for the body of a letter/email template).  In my example I copied text for a mail-merge letter template as shown in the images below.

Img 1 – Copy the text from your local machine into your Clipboard

Img 2 – Paste the text into the Remote Desktop Connection (I pasted it as a letter template)

Img 3 – My Example of how it looks after the text has been inserted from the local machine into the Remote Desktop Connection

If you want to print to your local print (and you checked that box when configuring your RDP) you can queue up your print preview, and print to one of the local printers.  My example is below.

Take a look at the Related Resources below for quick links to articles and videos on importing, mail-merge, etc.  Call our live help support if you have any questions.

#4 Related Resources

Articles: List of Articles on Importing to Trail Blazer

Article: Configure Microsoft Remote Desktop – For Mac Users

Article: End of Day Best Practices – Included Notes for RDP Users

Article: Configure 2X Client RDP Connection on your iPad (or any mobile device)

Article: Copying Files from Macintosh to Remote Desktop

Article: Trail Blazer on PC vs Trail Blazer on Any Other Device

Article – 3rd Party Resource: Copy and paste from a remote computer

Article – 3rd Party Resource: How to gain access to local files in a remote desktop session

Article – 3rd Party Resource: Copy and paste a file from a remote computer to a local computer

Videos: YouTube Video Playlist on Importing

Video: 2X iPad Install and Configure

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