This article is now legacy, the new article is located at: http://trailblz.com/kb/?action=view&kb=2&cat=1
The application is ‘stuck’ and needs to be uninstalled and reinstalled. We can walk you through that if you need help.
It’s a problem with Microsoft’s deployment system. A bugger for us since we don’t control this. The fix is noted towards the bottom of this article.
The error looks something like the text below. We would like you to email us the error to support@trailblz.com.
------------------------------------------------sample of the Error message ---------------------------
VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.239
System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
clr.dll : 4.0.30319.239 (RTMGDR.030319-2300)
dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfshim.dll : 4.0.31106.0 (Main.031106-0000)
SOURCES
Deployment url : file:///C:/Users/bhanf/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/Trail%20Blazer%20Campaign%20Services,%20Inc/Trail%20Blazer.appref-ms%7C
Server : Microsoft-IIS/7.5
X-Powered-By : ASP.NET
Deployment Provider url : http://www.trailblz.com/app/trailblz.application
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\bhanf\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Trail Blazer Campaign Services, Inc\Trail Blazer.appref-ms| resulted in exception. Following failure messages were detected:
+ Value does not fall within the expected range.
The Current Fix
You need to uninstall and then re-install as mentioned above.
To uninstall, open your Control Panel and select the applet that allows you to Add/Remove Programs or Uninstall A Program (depending on which version of Windows you are running).
You will need your database name the first time you log in. If you do not know your database name, please call Trail Blazer at 866-909-8700.
