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Knowledge Base



Article ID: KB292
Keyword Name:
Created: July 15, 2015
Viewed: 8419 Gateway: [FIELD] is required. Reason Code: (33)


You are using as your payment processor. Your constituents are receiving error code 33 when attempting to process a credit card and payments are being declined.


This message indicates that you have a field marked as required in your current configuration, but it is not transmitted or supported by Trail Blazer. You must mark the following fields as NOT required, in your setup:

  1. Phone
  2. Email
  3. Bill To First Name
  4. etc.

In the actual error message that you receive, the value for the [FIELD] is replaced with the actual field name that is causing the error.  Also note that it may be more than one field affecting the transaction. Please be sure to test a credit card transaction until this message is cleared.

To change the referenced field to NOT required: Login to the Interface ( at ), then click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the particular [FIELD].


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