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Author: Joel Kristenson (Research & source material provided by Kevin Piatt)
Last Updated: 2015-12-16
Overview
Common Question from our Customers:
I can't select any attributes. I don't see the check marks to select the attributes. Any ideas?
Answer
Yes. You have your screen fonts set at more than 100% e.g. 125, 150+ percent. If you are running Windows 10, this issue was fixed automatically in that OS.
Steps
If you are using Windows 7:
Right-mouse click anywhere on your Desktop.
Select Personalize.
In the Search box, type: ‘font size’
In the search results, click: Make text and other items large or smaller
Set the radio button for 100%
For Windows XP users:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_change_window_fonts.mspx?mfr=true
Tip: If you like your computer resolution to run at 125+ percent, create multiple user accounts for that machine, one that runs on 100% for Trail Blazer work, and another one with the higher resolution/font-size so that you can switch back and forth as necessary.
Steps to Change DPI on Other Versions of Windows
· XP
o Follow this path to get started: Start > Control Panel > Appearance and Themes > Display
o Open the Settings tab and then click on Advanced
o On the General tab you will find the DPI setting list
§ Set DPI to 100%
§ Restart your computer if necessary
· Vista
o Follow this path to get started: Start > Control Panel > Appearance and Personalization > Personalization
o In the left pane click on Adjust font size (DPI)
· 7
o Follow this path to get started: Start > Control Panel > Appearance and Personalization
o Under the Display heading click Make Text And Other Items Larger Or Smaller
§ Set to 100%
· 8 and 8.1
o Follow this path to get started: Start > Control Panel > Display
o Adjust the slider under Change the size of all items to 100%
Related Resources
Article: Creating an Attribute Folder and Attribute Items
Article: Delete an Attribute Folder and an Attribute Item
Article: Add Attributes, Attribute Dates, and Attribute Notes to the Grid by Formatting them in as Columns
Article: How to Merge Attributes
Article: How to Use the NOT Attribute and Query for Records Tagged with It
Article: How to Mass Update a List of Contacts with an Attribute Item
Article: How to Set an Attribute for All Members of a Household en masse
Article: How to Un-assign an Attribute in Mass
Website Page: Frequently Asked Questions (FAQ)
Video: Getting Started 101 – Orientation to the screen
Video: Not Attribute
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